working in product support really has made me realize how stupid support surveys are
basically the only relevant result is perfects 10s in our system. and the survey includes questions like "ease of opening ticket" which has nothing to do with you whatsoever but if that receives a low score it doesn't count as a perfect 10. very smart system!!!!
and i work with business clients who (usually) avoid being pricks. can't imagine working in support which is public facing and dealing with the general public