But therein lies the rub, it worsened pre-existing issues. Meaning those were already there, and people can now more easily see the best and worst of people by being more interconnected. Cliquish behavior, and being able to take advantage of the gullible and sometimes unintelligent who aren't able to do much but work off knee-jerk reactions.
It means it doesn't have to be Twitter, any communication platform can cause the same type of issue if media literacy, and critical thinking skills are suitably impaired. Not to put Twitter itself off the hook, but people do have a responsibility for their own actions and how they react. Political and Social spin wasn't created by Twitter but people can take advantage of people using that tool. But that's all it is, a tool. People are the ones that have to change as well.
Companies canceling people to save their own butts based on public outrage could have been manipulated in other ways. Would the smarter thing be that we hold the company accountable for its fast trigger response?
Now I say this as a person who doesn't use social platforms much. But decrying the advancement of communication while not addressing the problems that mankind has (critical thinking, parsing nuance, patience when disseminating information, media literacy in an era where propoganda hits almost every second of the day). How far would we go to try turning back the clock by getting rid of these platforms and then realizing we never addressed those core issues?